Steady Luxury Car Rental
Cancellation & Refund Policy, Terms & Conditions and Privacy Policy
Cancellation & Refund Policy
Terms & Conditions
1. Booking & Reservations
A booking is considered confirmed after the required booking information has been submitted and payment has been successfully received or verified by Steady Luxury Car Rental. Customers are responsible for providing accurate information.
2. Rental Duration
Vehicles may be booked for the period selected during checkout or over the phone, subject to availability. Extensions require prior approval and may incur additional charges.
3. Pricing
Prices may vary based on vehicle availability, demand, timing, day, season and other applicable pricing factors. The final price payable will be displayed before payment.
4. Payment
Steady Luxury Car Rental accepts the payment methods made available through the website, including card, Naira bank transfer and USSD. A booking is not fully confirmed until payment has been successfully processed or verified.
5. Driver-Provided Service
Steady Luxury Car Rental operates as a driver-hire service. Every booking includes a professional driver and the service does not provide self-drive rentals.
6. Customer Responsibilities
Customers must provide accurate booking information, provide reasonable access to the pickup location, treat the vehicle and driver with care and respect, and comply with applicable laws and safety requirements.
7. Vehicle Use
Customers must not use the vehicle for unlawful activities, racing, dangerous driving, or activities that place the driver, vehicle or other road users at unreasonable risk.
8. Changes & Cancellations
All changes and cancellations are subject to the Steady Luxury Car Rental Cancellation & Refund Policy. The applicable refund depends on the notice provided.
9. Refunds
Approved refunds will be processed using the applicable payment/refund process. The time for funds to reach the customer's account may depend on the payment provider or financial institution.
10. Delays & No-Shows
Customers are responsible for being available at the agreed pickup time. A customer who fails to appear without prior notice may be treated as a no-show and the booking may be considered non-refundable.
11. Damage or Loss
Customers may be held responsible for loss or damage resulting from their actions, negligence, misuse or violation of these Terms. Normal wear and tear is not treated as customer damage.
12. Liability
Steady Luxury Car Rental will take reasonable steps to provide a safe, reliable and professional service but cannot guarantee uninterrupted service in circumstances outside its reasonable control, including severe weather, traffic incidents, road closures, mechanical emergencies, government restrictions or other unforeseen events.
13. Service Interruptions
Where Steady Luxury Car Rental cannot provide the booked vehicle or driver, it will make reasonable efforts to provide an appropriate alternative. Where no suitable alternative is available, applicable refund provisions will apply.
14. Dispute Resolution
Customers should first contact Steady Luxury Car Rental directly to resolve complaints or disputes. The company should provide an official customer-service contact for this purpose.
15. Changes to These Terms
Steady Luxury Car Rental may update these Terms from time to time. The latest version published on the website will apply to future bookings. Changes should not retroactively alter confirmed bookings unless required by law or agreed with the customer.
Privacy Policy
1. Information We Collect
Steady Luxury Car Rental may collect names, phone numbers, email addresses, pickup and booking information, rental dates and times, booking history, payment/transaction information, communication records and information submitted through contact or support requests.
2. Why We Collect Your Information
Information may be used to process and manage bookings, confirm reservations, coordinate drivers, process and verify payments, communicate booking updates, provide customer support, maintain booking and transaction records, and improve the website and customer experience.
3. Payment Information
Payments are processed through the website's supported payment providers. Steady Luxury Car Rental avoids storing sensitive card information unless its payment infrastructure specifically requires and legally permits it. Transaction records may be retained for booking, accounting, reconciliation, fraud prevention and customer-service purposes.
4. Sharing Information
Customer information may be shared where necessary with assigned drivers, payment providers, technology/service providers supporting the website, or authorities and other parties where required by law. Only information reasonably necessary for the relevant service should be shared.
5. Data Retention
Customer information would only be retained for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, maintaining business records, resolving disputes and meeting legal or regulatory obligations. Exact retention periods should be determined by the business.
6. Customer Rights
Customers are be able to request information about their personal data and, where applicable, request correction, deletion or restriction of its use, subject to legal requirements and legitimate business obligations.
7. Cookies & Analytics
The website may use cookies and similar technologies to keep users signed in, remember preferences, understand website usage, improve performance and measure marketing effectiveness. Any analytics or advertising technologies installed on the final website should be reflected accurately in the final policy.
8. Security
Steady Luxury Car Rental would take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse or disclosure. No online system can guarantee absolute security.
9. Contact
For privacy-related requests or questions, customers should contact Steady Luxury Car Rental through the official privacy/customer-service email, phone number or business address published on the website.